You are welcome to return products that are in original condition within 30 days of receiving the order. We will charge a return fee of 4,95 USD. If you return 4 or more items from your order, you will be charged 1 USD per extra item. Read more HERE.

To return your order, register your return through our Return Portal at na-kd.com/returns and follow the steps below:

1. Once the return has been registered you will receive an email with your return label and return instructions within 2-3 business days.
2. Repack your items in the delivery bag
3. Attach the return label to the outside of the parcel, book a pick-up with DHL and hand over your package together with the documents that we will provide you.
4. Once your return has been processed, you will be notified via email

Make sure to always save the receipt and return tracking number until your refund has been processed.
Note that only items from the same order can be sent back in the same parcel.

If DHL missed your appointment, we truly apologize for the inconvenience. To re-schedule the pick-up, simply call your local DHL Express and choose a new date. Make sure to provide them with your waybill number that you used for the original appointment.