| NA-KD

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Due to higher than usual demand, our response times may be longer than expected. We appreciate your patience and understanding, and we’re working hard to get back to you as quickly as possible.

Frequently asked questions

Returns & Refunds

My Order & Delivery

Site & Technical

Sustainability

FAQ

Previously, NA-KD absorbed all duty and import costs and shipped orders Delivered Duties Paid (DDP) to our U.S. customers. However, because of recent changes in U.S. tariffs, we are no longer able to fully absorb the increasing Duty & Processing fees due to:

Additional U.S. government tariffs (on top of existing tariffs), particularly for goods manufactured overseas, especially those originating from China.
Carrier processing and administrative handling fees.

As a result, we now pass on a portion of the charges through this non-refundable flat fee at checkout. We charge this fee to ensure there are no unexpected costs upon delivery, allowing for a faster and more seamless shipping experience.

NA-KD continues to absorb part of the duty charges to minimize the impact on our customers.

We accept returns within 30 days of receiving the package. Please register your return under 'My Orders' in the Return Portal.

Our return process takes up to 14-21 days from when the carrier received your return. During peak seasons, handling time for returns might be slightly higher.

A return fee will be be deducted from the refunded amount. As soon as your return has been handled you will be refunded through the original payment method you chose for your order.

You are welcome to follow your return parcel by using your return tracking number in our Tracking Portal.

To return your order, register your return through our Return Portal

Once the return has been registered you will receive an email with your return label and return instructions within 2-3 business days.
Repack your items in the delivery bag.
Attach the return label to the outside of the parcel, book a pick-up with DHL and hand over your package together with the documents that we will provide you.
Once your return has been processed, you will be notified via email.

Make sure to always save the receipt and return tracking number until your refund has been processed.

Note that only items from the same order can be sent back in the same parcel.

Once your order has been dispatched from our warehouse you will receive a shipping confirmation with all shipping information.

* Delivery times might be slightly longer during peak season due to more orders being placed, carriers having more parcels to deliver, and other logistic factors such as bad weather. We will of course send you an update about your order should anything be out of the ordinary. You can find the most up-to-date delivery times at the checkout.

You can track your order via our Tracking Portal. There you can find details regarding delivery of your package by entering your email address and order number.

Please keep in mind that it might take 24-48 hours from the moment your parcel is shipped for tracking information to be updated.

If you have already received the shipping confirmation and the package is blocked in transit, do not hesitate to contact us.

Track Your Order

Enter your order number and email address found in your order confirmation.

Tracking

Return Your Order

Enter your order number and email address found in your order confirmation.

Your Cart

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